Job Title:Automotive Service Estimator / DispatcherLocation:  551 Old Greenville Hwy, Clemson, SC 29631Job Overview:As an Automotive Estimator / Dispatcher with Christian Brothers Automotive, you will play a critical role in our automotive shop, ensuring that every guest receives top-notch service and their vehicle is repaired to the highest standards. With your excellent communication and organizational skills, you will coordinate with technicians, answer guest inquiries, and maintain an organized repair log to ensure maximum productivity and efficiency.As an Estimator/Dispatcher, you will also work closely with part supply vendors and other external partners to ensure that we always have the right tools and equipment to get the job done right. As part of our team, you'll have the opportunity to build lasting relationships with our vendors and guests, helping us maintain our reputation as a trusted and reliable automotive shop.Responsibilities include, but are not limited to:Implements and maintains an effective dispatch systemSchedules work to facilitate maximum productivity in accordance with the shop policy and distributes service tickets to technicians, considering the workload, difficulty, and our guest needsReviews all digital vehicle inspections by techniciansMaintains an organized and up-to-date repair logAnswers customer inquiries and prepares estimates for our guestsPresent the best solution to properly repair our customer’s vehicles in a way that is easy for them to understandEnsure that all work is performed to proper specifications and within the time promised to the guestBuild relationships with part supply vendors, tool vendors, and all external vendors effectivelyPrioritize technician workloads with part availabilityManages the complete parts process, including ordering, receiving, verification, staging, inventory control, pricing, returns, and warranty claimsStages and organizes parts for technicians to ensure workflow efficiency and minimize downtimePrepares a list of needed service department equipment, supplies, and required repairs - reviews service department repairs with the Service ManagerCoordinates and schedules maintenance for shop equipmentResponsible for the part supply process, including inventory, pricing, returns, warranty claims, etc.Regularly interacts with external vendors on parts inventory and pricingWorks together as a team and assists other employees as neededOther duties as assigned
